Classic BMW
SERVICE DEPARTMENT

Our Locations

  • Classic BMW Retired Courtesy Vehicles
  • 6800 Dallas Pkwy
  • Plano, TX 75024
  • Get Directions
Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Tire Alignment : Tire Alignment : Tire Alignment : Tire Alignment
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Brake Flush $99.95 : Brake Flush  : Brake Flush
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Brake Special 10% Off

10% OFF

Cannot be combined with any other offer. See dealership for details.

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Meet Our Service Staff

General Manager John  Kobell
X
(214)778-2600
[email protected]

John was born in New York and got to Texas as soon as he could in 1969. John has been with Classic BMW since 1996. After 15 years as the Service Director, he was promoted to General Manager. John has had a passion for cars, and anything else with a motor, ever since he could remember.

When he is not at work he can most likely be found restoring a car, motorcycle or even old gas pumps.

When John is not working on his cars, he enjoys going to the Mavericks and Stars games.

General Manager
John Kobell
Service Director Chuong  Nguyen
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(214) 778-2701

Chuong grew up in Texas and currently resides in Dallas. He started his automotive career in 2001 and joined Classic BMW in 2005. Married to a wonderful wife, she has blessed him with three beautiful children. In his free time he mostly spends it with his family and friends. You will usually catch Chuong with a smile on his face. Chuong believes humor is good for the soul.

Service Director
Chuong Nguyen
Service Shop Manager Robert Hamilton
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(214) 778-2627 Robert has been working as a technician since he graduated from Lincoln Technical Institute for automotive training in 1984. He began working for Classic BMW in 1988 and has obtained certifications as a BMW Certified Technician and ASE Master Technician. Robert spends his spare time with his wife and daughter. He enjoys old muscle car shows and is slowly working to restore his 69 Camaro.
Service Shop Manager
Robert Hamilton
Service Drive Coordinator Byron  Gabriel
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(214) 778-2615

An advisor at Classic BMW since 2005, Byron has been in the automotive industry since 2003. Originally from Joliet, Illinois he attended Southern University in Baton Rouge where he was a Division 1 Basketball all-star. From time to time he still gives it the "ole college try" on the courts. Byron is very energetic and loves the activity his job affords. However what he enjoys most is the opportunity to meet interesting people and turn them into happy customers. Byron will always have a big smile waiting for you.

Service Drive Coordinator
Byron Gabriel
Service Advisor David  Adamcik
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214-778-2596

To say David is passionate about this business is an understatement. He has worked in the automotive industry since 1965. All but 13 years of his automotive experience has been focused in service management. David values his marriage and his family. In his leisure time he and his wife Carol enjoy spending time with their two lovely daughters and seven wonderful grandchildren.

Service Advisor
David Adamcik
Service Advisor Joe  Ellis
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(214) 778-2599

Joe was born in St. Louis, Missouri but found opportunity in Texas. He is quite the entrepreneur. His business experience includes a stint as a home builder, boat rental owner to opening almost 1500 Blockbuster stores before turning to the automotive industry.With almost a decade of automotive industry experience he began his employment with Classic in 2007. Joe takes pleasure in cooking and hanging out with his son. Whenever he has the opportunity he loves to dive into the deep with his fins, wetsuit and scuba gear.

Service Advisor
Joe Ellis
Service Advisor Randy  Descamp
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214-778-2691

Randy couldn't get enough of us. He originally joined Classic in 1981. Randy spent 18 years holding various positions including New Car Sales Manager, Parts Manager, Service Manager and New Car Client Advisor during his first tour. He returned in January 2008 after spending time with Volkswagen and Audi dealers increasing his knowledge of other German brands.

He enjoys both street and dirt biking, golf, serving in his church and spending as much time being a "husband and dad" to his beautiful wife Marla and children Lauren and Daniel.According to Randy, the M3 is the BMW that best describes him. Its a track car that can be civilized enough to drive on the street.

Service Advisor
Randy Descamp
Service Advisor Jeremy  Garber
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214-778-2722 Jeremy is a native Texan, born right here in Carrollton Texas. He has been with Classic BMW for over 5 years and started out as a Valet working his way up to our BDC Center and now has achieved his goal by becoming a Service Advisor where he hopes to put his expertise in helping our customers with all of their service needs. In his free time Jeremy enjoys working on his M3 and going fishing. He and his new bride spend their quality time going to the movies and Six Flags.
Service Advisor
Jeremy Garber
Service Advisor Chip  Koestler
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(214) 778-2594

Chip is a native Texan born in Ft Worth and has lived in North Texas his whole life. He attended UNT and has been in the automotive industry since 1984 with GM up until now. Chip resides in Carrollton with wife Kathy, their adorable 4 yr old daughter, and a dog. He also has a son who attends Texas Tech University. During off work hours, he likes to spend time with family, playing and watching sports, coaching his children's sports activities, and doing various home improvement projects.

Service Advisor
Chip Koestler
Service Advisor Zuhaib  Makda
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214-778-2604

Zuhaib was born in Dallas but grew up in Ft. Lauderdale, Florida . He made it back to Texas in 2007 via New York City. His passion for cars and motorcycles led him to a job at Classic BMW in 2012 since BMW is his favorite brand. In his spare time, he enjoys riding bikes and spending time at the lake enjoying the Texas beautiful weather.

Service Advisor
Zuhaib Makda
Service Advisor Nathan  Myers
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214-778-2602

Nathan is a native Texan who grew up in the Dallas Area. With a passion for automobiles, He attended Pittsburgh State University and graduated with a Bachelor of Science degree in Automotive Technology.

Nathan currently resides in McKinney and enjoys spending quality time with his beautiful wife, son and daughter.

Nathan started at Classic BMW in 2004. He takes great pride in his job and works hard to make sure each and every customer is happy and satisfied.

Service Advisor
Nathan Myers
Service Advisor John  Sojdei
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(214) 778-2613

John was raised in Dallas and attended the University of North Texas, where he majored in Business Marketing. John is married to a beautiful wife from Oklahoma (where its always a fun time during the Red River Rival) named Lacie and they have a 2 year old son named Skyler. In John's free time he likes to spend time with his family and two older brothers. He also likes working on cars and living in the moment. John joined the Classic BMW family in 2011. He has a huge passion for cars so going to work is a blast!

Service Advisor
John Sojdei
Service Advisor Carlos  Villegas
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214-778-2710

Carlos was born in Chicago and made his way to Dallas by the age of 6. Even at that young age, he can remember being taken to Chicago Auto Shows prior to moving. He has always had a passion for automobiles. His affiliation with the car business began in 2005 and in 2015 he joined the Classic BMW family. Carlos is a former Marine and a devoted husband to his wife. His wife's name is Alissa and together they share the love for their Olde English Bulldog named Deuce. When Carlos is not at work, he can probably be found spending time with family and friends, carrying on about movies or the new restaurants in town. He is very social and will ensure that your experience at Classic BMW will result in a new found trust and a long lasting relationship.

Service Advisor
Carlos Villegas
Service Advisor Jeff  Daggon
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214-778-2592

Jeff, a Southern California native, moved to the great state of Texas in 2014 with his beautiful wife and two sons. Jeff has been a BMW owner since 1990. He has worked for BMW for the past 7 years and proudly enjoys getting the opportunity to assist BMW customer with their needs on a daily basis.

Jeff played college football for Idaho State University and University of Arizona and won a 1-AA National Championship. Jeff is a huge sports fan and in his leisure time enjoys spending time with his family, playing golf and going to the shooting range. He believes that you should always do more than is required.

Service Advisor
Jeff Daggon
Service Advisor Ron  Williamson
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(214) 778-2705

Ron grew up in Mesquite and attended UT Arlington. He has been in the automotive industry since 1990. Ron likes to get his heart rate up (doing what?) pumping iron, jogging or cycling. He takes his health seriously and works out daily. He is an avid reader, with interests in health, medical, nutrition, and pharmacology. He's a cat guy with a pure breed Siberian and a sweet Calico.

Service Advisor
Ron Williamson
Service Advisor Mallory McCormick
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214-778-2603 Mallory grew up in Allen, Texas when it was still a small town. Mallory loves being around people and has always worked in the service industry.She entered the automotive industry in March of 2017 when she joined Classic BMW. Mallory graduated from the University of Oklahoma in 2012 with a Bachelors in Fine Art focusing on Film and Video studies. In her free time, you’ll find her spending time with her friends and family, getting creative in the kitchen, and traveling to relaxing destinations. 
Service Advisor
Mallory McCormick
Service Advisor Cody Garcia
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214-778-2782 Cody was born in China Spring, TX and moved to the Plano area in 2002. His first job was as a rental car agent at the Waco Regional Airport in high school, and he in total has spent 18 years in customer service and automotive. He resides in Denton, TX. Cody and his girlfriend Christy plan regular road trips to Oklahoma and New Mexico to enjoy the outdoors. As an experienced guitarist, Cody also enjoys playing music any time there is a chance.
Service Advisor
Cody Garcia
Generic Staff Photo
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214-778-2600
Service Advisor
Brandon Weber
Generic Staff Photo
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214-778-2597
Service Advisor
Jacob Meyer
BDC Center Timothy Delarosa
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214-778-2597 Born in Temple, TX Tim moved to The Colony, Tx when he was 7 years old. He started his career with Classic BMW in 2014. When he's not working he enjoys spending time with his family. On the weekends you will likely find him taking photos and hiking on trails. Tim Loves to travel and make new friends. 
BDC Center
Timothy Delarosa
BDC Center Brandon O'Beirne
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214-778-2708 Born and raised right here in Plano, Texas. Joined the Classic family in 2017, after graduating high school at Plano West. When he's not working he enjoys going to country concerts and eating good barbecue. On the weekends, you will likely find him at the lake or playing with his dogs,Taz, Bear, and Savannah.
BDC Center
Brandon O'Beirne
Race Team Toby  Grahovec
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Toby grew up in Chicago and graduated from Robert Morris University, where he was an All-American hockey player. Though he recently relocated to the DFW area, he has been racing for Classic BMW since 2005 and has won 3 national championships for this team. In addition to racing, Toby has coached other racecar drivers and has worked as a stunt driver in films. He has also been a professional driver for most of the top automotive manufacturers. In his spare time, Toby enjoys exploring Texas by bike and spending time with his family.
Race Team
Toby Grahovec
Service Drive Team Leader Guillermo Servera
X
[email protected]
Guillermo is native to Guanajuato, Mexico and is married to his beautiful wife of fourteen years Eldith and has three amazing children. Guillermo joined the Classic team in 2002 and is likely the first face you see each time you enter the service department.  Guillermo enjoys fishing, hunting, tennis, soccer and running.  Guillermo looks forward to many more years at Classic BMW.
Service Drive Team Leader
Guillermo Servera
Loan Car Department Shayne  Tolson
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214-778-2600

Born in Austin, TX moved to Grapevine at a young age. When he's not working he likes to spend his free time with family and friends. Golfing, hunting, racing motocross and just being around anything fast. When the weather is nice you can find him out on the boat or teeing it off at a local golf course. He'd like to pursue a career as a private pilot sometime in the near future, been around airplanes his whole life.

Loan Car Department
Shayne Tolson
Dealership Cashier Beth Crafton
X
214-778-2660 Beth was born in Oceanside, California but grew up in the Dallas area. She joined Classic BMW in 2017 but has been in the car industry since 2015. She is half Samoan and half American. She enjoys sushi, culture, cars, and anime. She dances on roller skates on the weekends and travels frequently to visit her family in Hawaii. She walks and plays with her Akita dog, Lilly. She looks forward to her future here at Classic BMW. 
Dealership Cashier
Beth Crafton

Contact Information

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My service advisor Mallory asked if I was happy with my experience at classic bmw to please take time to write a review and I could not be more happy to ... excellent service department classic ! Keep it up

- toddd, DEALERRATER

I bought my car several months ago and Just had my first service with classic bmw Plano Texas , my advisor Mallory was very sweet and helpful .

- T10xbetter, DEALERRATER

Would like to share my service visit at Classic BMW. My service advisor Jeff Daggon was outstanding along with the staff on the service drive. Thanks again.

- Dylan F., YELP

Just had a recent visit in early March to Classic BMW service center in Plano, TX. My service advisor Jeff Daggon was great. The entire process went very smooth from start to finish.

- TB9, DEALERRATER

Just had a recent visit in early March to Classic BMW service center in Plano, TX. My service advisor Jeff Daggon was great. The entire process went very smooth from start to finish.

- Tyler B., YELP

I have recently bought two new cars from Classic BMW, and have had a first-rate experience with both the sales and service departments. Both cars were bought from Mauricio, who was knowledgeable, professional, and considerate. Alex assisted with the delivery of both vehicles and was just as...

- steve Elieff, GOOGLE

Great company, great people and a great experience buying a car from these folks. I've been a customer for for over 6 years now.

- Dave Nichols, GOOGLE

Great, people, great company, awesome cars and a great experience buying my last car with them. I've been a customer for over 6 years and bought 2 cars from them so far.

- patdaven, DEALERRATER

Test drive their bmw for excitement!!

- Gonzales Vega, GOOGLE

Frank Kearns was awesome! Loved the way we were treated and all his knowledge. Completely recommend Frank and Classic.

- Charles Russell, GOOGLE

Overall, the ultimate BMW dealership for the Ultimate Driving Machine. I took delivery of my 6th BMW this weekend (3/14), and I am still amazed by the quality of the car as well as the dealership. Jim Francis, an M Certified Client Advisor, was great to work with during the trade in/purchase. And...

- Jeffrey Shea, GOOGLE

I recently bought a vehicle from Classic BMW - a X5. The customer service was fantastic and I would I definitely recommend purchasing a vehicle from there. Stop by and see Pierre Takla for your BMW.

- Marcus L., YELP

Worked with Michael Snyder from the pre owned department for a BMW X3. Service was top notch. He was courteous and helped answer all the questions that we had. The whole process was painless. I would 100% recommend it to anyone looking to buy a BMW.

- Tarun Tyagi, GOOGLE

Been going here for years and have had the pleasure of working with many individuals that provide great customer service. Byron is my man, but has been promoted over the years (hey now) but I've have dealt with other advisors who were just as great. Seems like majority of the time I have to turn in...

- Ebone' W., YELP

Great dealership and service, special thanks to Brandon Ruppman.

- Ryan Dailey, GOOGLE

We recently purchased a Certified Pre Owned 330i Wagon from Classic BMW. We worked with John Brunson and it was a great experience. He was patient as we compared the wagon to other SUVs. He was not pushy at all when we test drove multiple vehicles and then asked for time to sleep on our decision....

- Brian of DFW, DEALERRATER

If you ever want to buy a BMW in this store, please go see Jessica Watts. BMW is never my first option during the luxury brand cars but the sales I met in the 2 Benz dealership are really horrible. You don't feel like you are treated like a customer in the Benz dealership. We just stopped by the...

- Dam Alex, GOOGLE

Very polite and honest

- Eilleen Aldridge, GOOGLE

Fred Nour did a wonderful job helping me with my questions in my BMW 5x. Very knowledgeable!.

- Jamie Lee, GOOGLE

Fred Nour has helped us since the beginning of our car search journey. He took us an a test drive and knew everything about the vehicles we drove. He gladly answered all of our questions. When I brought my car in to get my license plate installed, he greeted us with such enthusiasm and gave us...

- S L, GOOGLE

First class. Fantastic experience taking ownership. Othman in sales was low pressure, well informed and efficient in every phase of the purchasing process. A refreshing experience.

- David Mustin, GOOGLE

Mauricio Quevedo in BMW Sales Department is 5 ⭐️ He was outstanding. Professional and very easy to work with ! My follow up service with Alexander Miles was excellent too. Great customer service and knowledge of vehicle. Highly recommend these guys !!

- Nicole Power, GOOGLE

Alex Miles took excellent care of me during my latest service appointment. Having leased my BMW, all the standard service was included, which makes the whole experience actually pleasurable. Hassle free, worry free maintenance is the best! Thanks Miles!!

- Alan Kravitz, GOOGLE

Service and support are great! Alexander Miles is extremely kind, informative, and has great customer service skills.

- KAE McCrory, GOOGLE
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