Classic BMW
SERVICE DEPARTMENT

Our Locations

  • Classic BMW Retired Courtesy Vehicles
  • 6800 Dallas Pkwy
  • Plano, TX 75024
  • Get Directions
Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

RECEIVE A PREPAID CARD UP TO $100 ON SELECT ORIGINAL BMW TIRES.

Receive a $100 Visa® prepaid card with the purchase of four eligible* Bridgestone tires or a $70 Visa® prepaid card with the purchase of four eligible* Continental, Goodyear, Michelin or Pirelli tires.

Bridgestone...........................$100
Continental.............................$70
Goodyear.................................$70
Michelin...................................$70
Pirelli.........................................$70

Limited time only.
October 1 through December 31, 2019.

For a limited time, receive a $100 Visa® Prepaid Card on a set of four eligible* OEM, OEA or WIN Bridgestone tires, or receive a $70 Visa® Prepaid Card on a set of four eligible* OEM, OEA or WIN Continental, Goodyear, Michelin or Pirelli tires. Tires must be purchased at a participating BMW Center between October 1 and December 31, 2019. Submit your rebate claim online at http://BMW.offers-center.com/ with offer number 19-37451 or pick up the offer form at your BMW Center, and mail it in with a copy of your receipt and you will receive your prepaid card within 8-10 weeks. The completed form must be postmarked or submitted online within 30 days of the purchase date. Final claims must be submitted or postmarked by January 31, 2020 and received no later than February 15, 2020. Any submissions received after February 15, 2020 will not be honored, acknowledged, or returned.

*Contact center for details regarding eligible tires. Fleet vehicles are not eligible.

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Meet Our Service Staff

General Manager John  Kobell
X
(214)778-2600
[email protected]

John was born in New York and got to Texas as soon as he could in 1969. John has been with Classic BMW since 1996. After 15 years as the Service Director, he was promoted to General Manager. John has had a passion for cars, and anything else with a motor, ever since he could remember.

When he is not at work he can most likely be found restoring a car, motorcycle or even old gas pumps.

When John is not working on his cars, he enjoys going to the Mavericks and Stars games.

General Manager
John Kobell
Service Director Chuong  Nguyen
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(214) 778-2701

Chuong grew up in Texas and currently resides in Dallas. He started his automotive career in 2001 and joined Classic BMW in 2005. Married to a wonderful wife, she has blessed him with three beautiful children. In his free time he mostly spends it with his family and friends. You will usually catch Chuong with a smile on his face. Chuong believes humor is good for the soul.

Service Director
Chuong Nguyen
Service Shop Manager Robert Hamilton
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(214) 778-2627 Robert has been working as a technician since he graduated from Lincoln Technical Institute for automotive training in 1984. He began working for Classic BMW in 1988 and has obtained certifications as a BMW Certified Technician and ASE Master Technician. Robert spends his spare time with his wife and daughter. He enjoys old muscle car shows and is slowly working to restore his 69 Camaro.
Service Shop Manager
Robert Hamilton
Service Drive Coordinator Byron  Gabriel
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(214) 778-2615

An advisor at Classic BMW since 2005, Byron has been in the automotive industry since 2003. Originally from Joliet, Illinois he attended Southern University in Baton Rouge where he was a Division 1 Basketball all-star. From time to time he still gives it the "ole college try" on the courts. Byron is very energetic and loves the activity his job affords. However what he enjoys most is the opportunity to meet interesting people and turn them into happy customers. Byron will always have a big smile waiting for you.

Service Drive Coordinator
Byron Gabriel
Service Advisor David  Adamcik
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214-778-2596

To say David is passionate about this business is an understatement. He has worked in the automotive industry since 1965. All but 13 years of his automotive experience has been focused in service management. David values his marriage and his family. In his leisure time he and his wife Carol enjoy spending time with their two lovely daughters and seven wonderful grandchildren.

Service Advisor
David Adamcik
Performance and Restoration Patrick  Arnold
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(214) 778-2610

Pat was born in Cleveland, OH and moved here in 1980. He has been working with BMW's since 1998 and has owned around 25 BMW's. Pat has attended many driving schools, including Skip Barber, NHRA drag racing and IRL racing schools. In his spare time you might catch Pat building his own "speciality" vehicle or catching up on the latest performance racing technology. He enjoys helping customers obtain peak performance with their BMWs. Pat joined the Classic service team in 1999 and is a Level 1 Advisor.

Performance and Restoration
Patrick Arnold
Service Advisor Jim  Brooks
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(214) 778-2595

Jim came to Texas from the "Peach State" of Georgia. He retired from the navy in 1996 as a Master-at-arms after serving 20 years and began his automotive experience in 2000. He joined Classic BMW in 2004. When not serving his customers, Jim enjoys tinkering with computers. If he was a bumper sticker guy likely it would read "I'd rather be fishing".

Service Advisor
Jim Brooks
Service Advisor Joe  Ellis
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(214) 778-2599

Joe was born in St. Louis, Missouri but found opportunity in Texas. He is quite the entrepreneur. His business experience includes a stint as a home builder, boat rental owner to opening almost 1500 Blockbuster stores before turning to the automotive industry.With almost a decade of automotive industry experience he began his employment with Classic in 2007. Joe takes pleasure in cooking and hanging out with his son. Whenever he has the opportunity he loves to dive into the deep with his fins, wetsuit and scuba gear.

Service Advisor
Joe Ellis
Service Advisor Randy  Descamp
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214-778-2691

Randy couldn't get enough of us. He originally joined Classic in 1981. Randy spent 18 years holding various positions including New Car Sales Manager, Parts Manager, Service Manager and New Car Client Advisor during his first tour. He returned in January 2008 after spending time with Volkswagen and Audi dealers increasing his knowledge of other German brands.

He enjoys both street and dirt biking, golf, serving in his church and spending as much time being a "husband and dad" to his beautiful wife Marla and children Lauren and Daniel.According to Randy, the M3 is the BMW that best describes him. Its a track car that can be civilized enough to drive on the street.

Service Advisor
Randy Descamp
Service Advisor Chip  Koestler
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(214) 778-2594

Chip is a native Texan born in Ft Worth and has lived in North Texas his whole life. He attended UNT and has been in the automotive industry since 1984 with GM up until now. Chip resides in Carrollton with wife Kathy, their adorable 4 yr old daughter, and a dog. He also has a son who attends Texas Tech University. During off work hours, he likes to spend time with family, playing and watching sports, coaching his children's sports activities, and doing various home improvement projects.

Service Advisor
Chip Koestler
Service Advisor Zuhaib  Makda
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214-778-2604

Zuhaib was born in Dallas but grew up in Ft. Lauderdale, Florida . He made it back to Texas in 2007 via New York City. His passion for cars and motorcycles led him to a job at Classic BMW in 2012 since BMW is his favorite brand. In his spare time, he enjoys riding bikes and spending time at the lake enjoying the Texas beautiful weather.

Service Advisor
Zuhaib Makda
Service Advisor Nathan  Myers
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214-778-2602

Nathan is a native Texan who grew up in the Dallas Area. With a passion for automobiles, He attended Pittsburgh State University and graduated with a Bachelor of Science degree in Automotive Technology.

Nathan currently resides in McKinney and enjoys spending quality time with his beautiful wife, son and daughter.

Nathan started at Classic BMW in 2004. He takes great pride in his job and works hard to make sure each and every customer is happy and satisfied.

Service Advisor
Nathan Myers
Service Advisor John  Sojdei
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(214) 778-2613

John was raised in Dallas and attended the University of North Texas, where he majored in Business Marketing. John is married to a beautiful wife from Oklahoma (where its always a fun time during the Red River Rival) named Lacie and they have a 2 year old son named Skyler. In John's free time he likes to spend time with his family and two older brothers. He also likes working on cars and living in the moment. John joined the Classic BMW family in 2011. He has a huge passion for cars so going to work is a blast!

Service Advisor
John Sojdei
Service Advisor Randy  Smith
X
(214) 778-2598

Randy relocated to Texas from New Jersey in August 2013 and became a member of the Classic BMW team. He brings a wealth of experience with 25+ years in the luxury automotive industry holding various positions with Cadillac and BMW. He resides in Frisco with his wife and two children, and also has a adult son and two grandchildren. When not working, he enjoys spending time with his family and friends, and traveling to relaxing destinations. Randy strives to satisfy his clients and believes every interaction should be a pleasurable one.

Service Advisor
Randy Smith
Service Advisor Carlos  Villegas
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214-778-2710

Carlos was born in Chicago and made his way to Dallas by the age of 6. Even at that young age, he can remember being taken to Chicago Auto Shows prior to moving. He has always had a passion for automobiles. His affiliation with the car business began in 2005 and in 2015 he joined the Classic BMW family. Carlos is a former Marine and a devoted husband to his wife. His wife's name is Alissa and together they share the love for their Olde English Bulldog named Deuce. When Carlos is not at work, he can probably be found spending time with family and friends, carrying on about movies or the new restaurants in town. He is very social and will ensure that your experience at Classic BMW will result in a new found trust and a long lasting relationship.

Service Advisor
Carlos Villegas
Service Advisor Ron  Williamson
X
(214) 778-2705

Ron grew up in Mesquite and attended UT Arlington. He has been in the automotive industry since 1990. Ron likes to get his heart rate up (doing what?) pumping iron, jogging or cycling. He takes his health seriously and works out daily. He is an avid reader, with interests in health, medical, nutrition, and pharmacology. He's a cat guy with a pure breed Siberian and a sweet Calico.

Service Advisor
Ron Williamson
Service Advisor Keith  Damer
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214-778-2591

I was born in Michigan however I grew up most of my life in Indiana. I have always had a passion for automobiles. I have worked in the automotive industry for better part of 16 years.

I relocated in Mckinney Tx 2013 with my Beautiful Wife Mandy and our three wonderful children son Bailey 19 daughter Adyson 15 daughter London 6.

I enjoy riding bikes, playing golf but mostly spending time with my family.

Service Advisor
Keith Damer
Service Advisor Jeff  Daggon
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214-778-2592

Jeff, a Southern California native, moved to the great state of Texas in 2014 with his beautiful wife and two sons. Jeff has been a BMW owner since 1990. He has worked for BMW for the past 7 years and proudly enjoys getting the opportunity to assist BMW customer with their needs on a daily basis.

Jeff played college football for Idaho State University and University of Arizona and won a 1-AA National Championship. Jeff is a huge sports fan and in his leisure time enjoys spending time with his family, playing golf and going to the shooting range. He believes that you should always do more than is required.

Service Advisor
Jeff Daggon
Service Advisor Mallory McCormick
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214-778-2603 Mallory grew up in Allen, Texas when it was still a small town. Mallory loves being around people and has always worked in the service industry.She entered the automotive industry in March of 2017 when she joined Classic BMW. Mallory graduated from the University of Oklahoma in 2012 with a Bachelors in Fine Art focusing on Film and Video studies. In her free time, you’ll find her spending time with her friends and family, getting creative in the kitchen, and traveling to relaxing destinations. 
Service Advisor
Mallory McCormick
Service Advisor Cody Garcia
X
214-778-2782 Cody was born in China Spring, TX and moved to the Plano area in 2002. His first job was as a rental car agent at the Waco Regional Airport in high school, and he in total has spent 18 years in customer service and automotive. He resides in Denton, TX. Cody and his girlfriend Christy plan regular road trips to Oklahoma and New Mexico to enjoy the outdoors. As an experienced guitarist, Cody also enjoys playing music any time there is a chance.
Service Advisor
Cody Garcia
Service Advisor Timothy Delarosa
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214-778-2597 Born in Temple, TX Tim moved to The Colony, Tx when he was 7 years old. He started his career with Classic BMW in 2014. When he's not working he enjoys spending time with his family. On the weekends you will likely find him taking photos and hiking on trails. Tim Loves to travel and make new friends. 
Service Advisor
Timothy Delarosa
Service Advisor Mark Dailey
X
214-778-2743 I started my automotive career about 10 years ago as a Client Advisor with Honda, before joining the Classic BMW family. I in the U.S. Army, where I served for 4 years as a weapon's specialist. I enjoy cooking large meals for my family and friends for special occasions. I was born and raised in Marietta, Ohio, until my family migrated to Allen Texas back in 2006, where I met and married my wonderful bride. We love animals and currently have 1 cat.
Service Advisor
Mark Dailey
Generic Staff Photo
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214-778-2722
Service Advisor
Jeremy Garber
BDC Center Brandon O'Beirne
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214-778-2708 Born and raised right here in Plano, Texas. Joined the Classic family in 2017, after graduating high school at Plano West. When he's not working he enjoys going to country concerts and eating good barbecue. On the weekends, you will likely find him at the lake or playing with his dogs,Taz, Bear, and Savannah.
BDC Center
Brandon O'Beirne
Race Team Toby  Grahovec
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Toby grew up in Chicago and graduated from Robert Morris University, where he was an All-American hockey player. Though he recently relocated to the DFW area, he has been racing for Classic BMW since 2005 and has won 3 national championships for this team. In addition to racing, Toby has coached other racecar drivers and has worked as a stunt driver in films. He has also been a professional driver for most of the top automotive manufacturers. In his spare time, Toby enjoys exploring Texas by bike and spending time with his family.
Race Team
Toby Grahovec
Service Drive Team Leader Guillermo Servera
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[email protected]
Guillermo is native to Guanajuato, Mexico and is married to his beautiful wife of fourteen years Eldith and has three amazing children. Guillermo joined the Classic team in 2002 and is likely the first face you see each time you enter the service department.  Guillermo enjoys fishing, hunting, tennis, soccer and running.  Guillermo looks forward to many more years at Classic BMW.
Service Drive Team Leader
Guillermo Servera
Loan Car Department Shayne  Tolson
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214-778-2600

Born in Austin, TX moved to Grapevine at a young age. When he's not working he likes to spend his free time with family and friends. Golfing, hunting, racing motocross and just being around anything fast. When the weather is nice you can find him out on the boat or teeing it off at a local golf course. He'd like to pursue a career as a private pilot sometime in the near future, been around airplanes his whole life.

Loan Car Department
Shayne Tolson

Contact Information


Classic.

- C717 Godisgr3at, GOOGLE

Thanks Jim Brooks, always happy with your attention and service

- Angela Verdaguer, GOOGLE

I am extremely happy with the service in general, and particularly with the Service Advisor who has been taking care of my car's needs everytime I bring it in. Most of it has been routine maintenance, and Keith Damer has promptly taken care of what I came for, and what was about to come due. My...

- Juan Arango, GOOGLE

Great place. Friendly service technicians and superb lounge to relax while waiting for service to be done. All in all its super great.

- Anjan Gunde, GOOGLE

Very easy to work with this dealership and there is no pressure. The car is amazing and so were everyone from the salesperson, finance manager, and tech guy that showed me the bells and whistles on my new car.

- VStoneLanfer, DEALERRATER

Mark Fressard is knowledgeable, informative, and fair. Classic is a class operation from their GM on down the line. I have bought many cars over the years but never had such a thoroughly professional experience from the Sales Professional to the F&I person who was informative but not at all high...

- Adanac1114 Jewell, GOOGLE

Mark Fressard and the team at Classic BMW are consummate professionals. They know their product, and provide outstanding service from sales and F&I through servicing your car. I was referred to Mark by a friend who has four BMWs in the family, all sold to him by Mark. His family has years of...

- Mort E., YELP

I was looking at a vehicle to test drive. Alex Miles, John Kobell, and their team at Classic made sure I was taken care of. Alex and John explained the features of the vehicle. I also was getting my BMW serviced at the same time. David Adamcik was the service advisor we did work with, he was...

- Gabe T., DEALERRATER

Not excited about their service agent named Walker

- Jennifer Suzanne Gambino, GOOGLE

Great experience today at classic bmw , took car in for first time for service and super happy with my experience, Mallory was awesome. Thk u

- Whitney Slough, GOOGLE

The crew here have been taking great care of my BMW needs for the past three years. Keep up the awesome service.

- Gerald Mull, GOOGLE

Pedro Gutierrez provided us stellar sales support as we purchased our 2020 440 convertible. He is knowledgeable, trustworthy and customer satisfaction focused. His communication with us throughout the process was fantastic. I would highly recommend Classic BMW for your purchase of a new car or...

- Donna Syracuse, GOOGLE

Really loved the fact they hosted Dallas Cars and Coffee. Even though they don't host it anymore I would come here if I'm ever in the market for a BMW.

- texas stangs, GOOGLE

I want to deeply thank Brandon Womack and David Adamcik for their assistance at almost 9pm last night! I returned a loaner vehicle just after 8pm and put the key in the night drop box only to realize about 15 minutes later that my wallet was in the locked loaner car. I ran back to the dealership...

- Corey W, GOOGLE

Always great service from John the service advisor. Quick in and outs and free washes when you bring your car in for service.

- Jordan Bigony, GOOGLE

Had a good experience with them. They were good to deal with.

- Shawn Jaffer, GOOGLE

I absolutely LOVE my Jeep. I drove all the way from Oklahoma for this car, and they made the whole process quick and painless. Hands down, the easiest car buying process I’ve ever had. John and Doug were so great, will definitely consider looking at their inventory for my next purchase!

- LMincey, CARGURUS

We have been taking our two BMWs here for years. Our service advisor, Keith Damer, has been been excellent at helping streamline the process any time either car need to be dropped off. He goes above and beyond to make sure we’re taken care of whether we’re in or out of warranty.

- Paul Hansen, GOOGLE

Keith Damer at Classic BMW in Plano, TX always provides first rate customer service. Anytime my car needs service I know I can call up Keith and get in and out of the dealership with my car fixed in a timely manner. Even more importantly, he is always honest and a straight shooter.

- Scott P, GOOGLE

It has been my pleasure to work with Keith Damer, as my service advisor at Classic. I know that Keith is very busy: however, he always makes me feel like my service issue is the most import one he has to deal with on any given day that I visit Classic. It might be a simple oil change or an oil pan...

- Tim Smith, GOOGLE

I was extremely happy with my experience, Zuhaib (service advisor) was honest, prompt, and professional. He made sure everything I needed was taken care of above and beyond expectations. I would highly recommend BMW of plano and going to Z for Service

- Mich A, GOOGLE

Recently purchased our second vehicle from Classic BMW. I have to say Chris Stiles (sales manager) and Mark Sanders (our sales consultant) provided amazing service and were a pleasure to work with. They worked diligently to get the deal done, and even sourced a very hard to find car in record time....

- Joshua Glover, GOOGLE

We had a great experience with Cody Garcia as our service rep

- Joe Hale Jr, GOOGLE

Tim Delarosa in service was awesome today. Very friendly! Classic BMW is represented extremely well by him. I had the kind of service you never can find anymore.

- Jess Guptia, GOOGLE

Cody Garcia has been most accommodating when it comes to servicing my BMW. He is a pleasure to work with.

- Dale Middleton, GOOGLE

When I first came to the dealer I was assigned with Tom although they moved me with John Sojdei and I must say I’m impressed because he is the best service assistant I had. He treat me like top priority

- Sarah Johnson, GOOGLE
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