Classic BMW
SERVICE DEPARTMENT

Our Locations

  • Classic BMW Retired Courtesy Vehicles
  • 6800 Dallas Pkwy
  • Plano, TX 75024
  • Get Directions
Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Meet Our Service Staff

General Manager John  Kobell
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(214)778-2600
[email protected]

John was born in New York and got to Texas as soon as he could in 1969. John has been with Classic BMW since 1996. After 15 years as the Service Director, he was promoted to General Manager. John has had a passion for cars, and anything else with a motor, ever since he could remember.

When he is not at work he can most likely be found restoring a car, motorcycle or even old gas pumps.

When John is not working on his cars, he enjoys going to the Mavericks and Stars games.

General Manager
John Kobell
Service Director Chuong  Nguyen
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(214) 778-2701

Chuong grew up in Texas and currently resides in Dallas. He started his automotive career in 2001 and joined Classic BMW in 2005. Married to a wonderful wife, she has blessed him with three beautiful children. In his free time he mostly spends it with his family and friends. You will usually catch Chuong with a smile on his face. Chuong believes humor is good for the soul.

Service Director
Chuong Nguyen
Service Shop Manager Robert Hamilton
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(214) 778-2627 Robert has been working as a technician since he graduated from Lincoln Technical Institute for automotive training in 1984. He began working for Classic BMW in 1988 and has obtained certifications as a BMW Certified Technician and ASE Master Technician. Robert spends his spare time with his wife and daughter. He enjoys old muscle car shows and is slowly working to restore his 69 Camaro.
Service Shop Manager
Robert Hamilton
Service Drive Coordinator Byron  Gabriel
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(214) 778-2615

An advisor at Classic BMW since 2005, Byron has been in the automotive industry since 2003. Originally from Joliet, Illinois he attended Southern University in Baton Rouge where he was a Division 1 Basketball all-star. From time to time he still gives it the "ole college try" on the courts. Byron is very energetic and loves the activity his job affords. However what he enjoys most is the opportunity to meet interesting people and turn them into happy customers. Byron will always have a big smile waiting for you.

Service Drive Coordinator
Byron Gabriel
Service Advisor David  Adamcik
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214-778-2596

To say David is passionate about this business is an understatement. He has worked in the automotive industry since 1965. All but 13 years of his automotive experience has been focused in service management. David values his marriage and his family. In his leisure time he and his wife Carol enjoy spending time with their two lovely daughters and seven wonderful grandchildren.

Service Advisor
David Adamcik
Performance and Restoration Patrick  Arnold
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(214) 778-2610

Pat was born in Cleveland, OH and moved here in 1980. He has been working with BMW's since 1998 and has owned around 25 BMW's. Pat has attended many driving schools, including Skip Barber, NHRA drag racing and IRL racing schools. In his spare time you might catch Pat building his own "speciality" vehicle or catching up on the latest performance racing technology. He enjoys helping customers obtain peak performance with their BMWs. Pat joined the Classic service team in 1999 and is a Level 1 Advisor.

Performance and Restoration
Patrick Arnold
Service Advisor Jim  Brooks
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(214) 778-2595

Jim came to Texas from the "Peach State" of Georgia. He retired from the navy in 1996 as a Master-at-arms after serving 20 years and began his automotive experience in 2000. He joined Classic BMW in 2004. When not serving his customers, Jim enjoys tinkering with computers. If he was a bumper sticker guy likely it would read "I'd rather be fishing".

Service Advisor
Jim Brooks
Service Advisor Joe  Ellis
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(214) 778-2599

Joe was born in St. Louis, Missouri but found opportunity in Texas. He is quite the entrepreneur. His business experience includes a stint as a home builder, boat rental owner to opening almost 1500 Blockbuster stores before turning to the automotive industry.With almost a decade of automotive industry experience he began his employment with Classic in 2007. Joe takes pleasure in cooking and hanging out with his son. Whenever he has the opportunity he loves to dive into the deep with his fins, wetsuit and scuba gear.

Service Advisor
Joe Ellis
Service Advisor Randy  Descamp
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214-778-2691

Randy couldn't get enough of us. He originally joined Classic in 1981. Randy spent 18 years holding various positions including New Car Sales Manager, Parts Manager, Service Manager and New Car Client Advisor during his first tour. He returned in January 2008 after spending time with Volkswagen and Audi dealers increasing his knowledge of other German brands.

He enjoys both street and dirt biking, golf, serving in his church and spending as much time being a "husband and dad" to his beautiful wife Marla and children Lauren and Daniel.According to Randy, the M3 is the BMW that best describes him. Its a track car that can be civilized enough to drive on the street.

Service Advisor
Randy Descamp
Service Advisor Chip  Koestler
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(214) 778-2594

Chip is a native Texan born in Ft Worth and has lived in North Texas his whole life. He attended UNT and has been in the automotive industry since 1984 with GM up until now. Chip resides in Carrollton with wife Kathy, their adorable 4 yr old daughter, and a dog. He also has a son who attends Texas Tech University. During off work hours, he likes to spend time with family, playing and watching sports, coaching his children's sports activities, and doing various home improvement projects.

Service Advisor
Chip Koestler
Service Advisor Zuhaib  Makda
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214-778-2604

Zuhaib was born in Dallas but grew up in Ft. Lauderdale, Florida . He made it back to Texas in 2007 via New York City. His passion for cars and motorcycles led him to a job at Classic BMW in 2012 since BMW is his favorite brand. In his spare time, he enjoys riding bikes and spending time at the lake enjoying the Texas beautiful weather.

Service Advisor
Zuhaib Makda
Service Advisor Nathan  Myers
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214-778-2602

Nathan is a native Texan who grew up in the Dallas Area. With a passion for automobiles, He attended Pittsburgh State University and graduated with a Bachelor of Science degree in Automotive Technology.

Nathan currently resides in McKinney and enjoys spending quality time with his beautiful wife, son and daughter.

Nathan started at Classic BMW in 2004. He takes great pride in his job and works hard to make sure each and every customer is happy and satisfied.

Service Advisor
Nathan Myers
Service Advisor John  Sojdei
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(214) 778-2613

John was raised in Dallas and attended the University of North Texas, where he majored in Business Marketing. John is married to a beautiful wife from Oklahoma (where its always a fun time during the Red River Rival) named Lacie and they have a 2 year old son named Skyler. In John's free time he likes to spend time with his family and two older brothers. He also likes working on cars and living in the moment. John joined the Classic BMW family in 2011. He has a huge passion for cars so going to work is a blast!

Service Advisor
John Sojdei
Service Advisor Carlos  Villegas
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214-778-2710

Carlos was born in Chicago and made his way to Dallas by the age of 6. Even at that young age, he can remember being taken to Chicago Auto Shows prior to moving. He has always had a passion for automobiles. His affiliation with the car business began in 2005 and in 2015 he joined the Classic BMW family. Carlos is a former Marine and a devoted husband to his wife. His wife's name is Alissa and together they share the love for their Olde English Bulldog named Deuce. When Carlos is not at work, he can probably be found spending time with family and friends, carrying on about movies or the new restaurants in town. He is very social and will ensure that your experience at Classic BMW will result in a new found trust and a long lasting relationship.

Service Advisor
Carlos Villegas
Service Advisor Jeff  Daggon
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214-778-2592

Jeff, a Southern California native, moved to the great state of Texas in 2014 with his beautiful wife and two sons. Jeff has been a BMW owner since 1990. He has worked for BMW for the past 7 years and proudly enjoys getting the opportunity to assist BMW customer with their needs on a daily basis.

Jeff played college football for Idaho State University and University of Arizona and won a 1-AA National Championship. Jeff is a huge sports fan and in his leisure time enjoys spending time with his family, playing golf and going to the shooting range. He believes that you should always do more than is required.

Service Advisor
Jeff Daggon
Service Advisor Ron  Williamson
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(214) 778-2705

Ron grew up in Mesquite and attended UT Arlington. He has been in the automotive industry since 1990. Ron likes to get his heart rate up (doing what?) pumping iron, jogging or cycling. He takes his health seriously and works out daily. He is an avid reader, with interests in health, medical, nutrition, and pharmacology. He's a cat guy with a pure breed Siberian and a sweet Calico.

Service Advisor
Ron Williamson
Service Advisor Keith  Damer
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214-778-2591

I was born in Michigan however I grew up most of my life in Indiana. I have always had a passion for automobiles. I have worked in the automotive industry for better part of 16 years.

I relocated in Mckinney Tx 2013 with my Beautiful Wife Mandy and our three wonderful children son Bailey 19 daughter Adyson 15 daughter London 6.

I enjoy riding bikes, playing golf but mostly spending time with my family.

Service Advisor
Keith Damer
Service Advisor Mallory McCormick
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214-778-2603 Mallory grew up in Allen, Texas when it was still a small town. Mallory loves being around people and has always worked in the service industry.She entered the automotive industry in March of 2017 when she joined Classic BMW. Mallory graduated from the University of Oklahoma in 2012 with a Bachelors in Fine Art focusing on Film and Video studies. In her free time, you’ll find her spending time with her friends and family, getting creative in the kitchen, and traveling to relaxing destinations. 
Service Advisor
Mallory McCormick
Service Advisor Cody Garcia
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214-778-2782 Cody was born in China Spring, TX and moved to the Plano area in 2002. His first job was as a rental car agent at the Waco Regional Airport in high school, and he in total has spent 18 years in customer service and automotive. He resides in Denton, TX. Cody and his girlfriend Christy plan regular road trips to Oklahoma and New Mexico to enjoy the outdoors. As an experienced guitarist, Cody also enjoys playing music any time there is a chance.
Service Advisor
Cody Garcia
Service Advisor Timothy Delarosa
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214-778-2597 Born in Temple, TX Tim moved to The Colony, Tx when he was 7 years old. He started his career with Classic BMW in 2014. When he's not working he enjoys spending time with his family. On the weekends you will likely find him taking photos and hiking on trails. Tim Loves to travel and make new friends. 
Service Advisor
Timothy Delarosa
Service Advisor Mark Dailey
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214-778-2743 I started my automotive career about 10 years ago as a Client Advisor with Honda, before joining the Classic BMW family. I in the U.S. Army, where I served for 4 years as a weapon's specialist. I enjoy cooking large meals for my family and friends for special occasions. I was born and raised in Marietta, Ohio, until my family migrated to Allen Texas back in 2006, where I met and married my wonderful bride. We love animals and currently have 1 cat.
Service Advisor
Mark Dailey
Generic Staff Photo
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214-778-2600
Service Advisor
Brandon Weber
Service Advisor Jeremy Garber
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214-778-2722 Jeremy is a native Texan, born right here in Carrollton Texas. He has been with Classic BMW for over 5 years and started out as a Valet working his way up to our BDC Center and now has achieved his goal by becoming a Service Advisor where he hopes to put his expertise in helping our customers with all of their service needs. In his free time Jeremy enjoys working on his M3 and going fishing. He and his new bride spend their quality time going to the movies and Six Flags.
Service Advisor
Jeremy Garber
Service Advisor Brandon Ruppman
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214-778-2676 Brandon is a native Texan, born and raised in Allen TX where he played football for the Allen Eagles during High school. Brandon has been with Classic for 3 years where he started off as a valet and worked his way up to Service Advisor. Brandon is determined to make sure he provides the greatest customer service possible to all of his clients. When he’s not working he loves to hunt, fish, and hang out with friends on the weekends.  
Service Advisor
Brandon Ruppman
BDC Center Brandon O'Beirne
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214-778-2708 Born and raised right here in Plano, Texas. Joined the Classic family in 2017, after graduating high school at Plano West. When he's not working he enjoys going to country concerts and eating good barbecue. On the weekends, you will likely find him at the lake or playing with his dogs,Taz, Bear, and Savannah.
BDC Center
Brandon O'Beirne
Race Team Toby  Grahovec
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Toby grew up in Chicago and graduated from Robert Morris University, where he was an All-American hockey player. Though he recently relocated to the DFW area, he has been racing for Classic BMW since 2005 and has won 3 national championships for this team. In addition to racing, Toby has coached other racecar drivers and has worked as a stunt driver in films. He has also been a professional driver for most of the top automotive manufacturers. In his spare time, Toby enjoys exploring Texas by bike and spending time with his family.
Race Team
Toby Grahovec
Service Drive Team Leader Guillermo Servera
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[email protected]
Guillermo is native to Guanajuato, Mexico and is married to his beautiful wife of fourteen years Eldith and has three amazing children. Guillermo joined the Classic team in 2002 and is likely the first face you see each time you enter the service department.  Guillermo enjoys fishing, hunting, tennis, soccer and running.  Guillermo looks forward to many more years at Classic BMW.
Service Drive Team Leader
Guillermo Servera
Loan Car Department Shayne  Tolson
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214-778-2600

Born in Austin, TX moved to Grapevine at a young age. When he's not working he likes to spend his free time with family and friends. Golfing, hunting, racing motocross and just being around anything fast. When the weather is nice you can find him out on the boat or teeing it off at a local golf course. He'd like to pursue a career as a private pilot sometime in the near future, been around airplanes his whole life.

Loan Car Department
Shayne Tolson
Dealership Cashier Katelyn Reiss
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214-778-2660 Katelyn was born in Denton Texas and has lived in Plano for a five years now. She has been at Classic since 2011 and is currently pursuing her degree in physical therapy. When she's not at work she loves to spend time with her dog Pookie, playing basketball or softball, and spending time with her family.  
Dealership Cashier
Katelyn Reiss
Dealership Cashier Beth Crafton
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214-778-2660 Beth was born in Oceanside, California but grew up in the Dallas area. She joined Classic BMW in 2017 but has been in the car industry since 2015. She is half Samoan and half American. She enjoys sushi, culture, cars, and anime. She dances on roller skates on the weekends and travels frequently to visit her family in Hawaii. She walks and plays with her Akita dog, Lilly. She looks forward to her future here at Classic BMW. 
Dealership Cashier
Beth Crafton
Dealership Cashier Laura Valenca
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214-778-2660 Laura was born in Recife, Brazil but was raised in Plano, Texas. She has been at Classic since July of 2018. She has a brother who is currently serving in the United States Army. She currently lives in Fairview, Texas with her boyfriend. When she's not at work she is usually in the garage working on old Japanese cars. She looks forward to her future in the automotive industry.
Dealership Cashier
Laura Valenca
Cashier Angel Nwosu
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Cashier
Angel Nwosu

Contact Information

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Casey was amazing and so helpful!

- Amy Rasmussen, GOOGLE

Fred Nour was awesome!! He is knowledgeable and he gave us good delivery on the car.

- Accelerate Corp, GOOGLE

Fast, efficient, identified car I wanted quickly and test drove the vehicle immediately. Paperwork was minimal, finance staff was competent and professional and car was ready for pickup at the agreed time. Car quality is excellent and price was spot on. Michael Snyder did an excellent job of...

- CG, DEALERRATER

We went to check out a certified preowned BMW and were met by the ever cheerful Wallyed Alekozai. We already had a vehicle in mind and Wallyed took no time to get the keys so we could take it for a test drive. He was very informative about the features of the car and gave us a very thorough...

- Rehan Yazdani, GOOGLE

I was helped by Fred Nour. Very helpful guy and nice. Keep that loving spirit Fred and thanks a lot

- Mutukwa Muk, GOOGLE

Great service

- Joe Green. Jr., GOOGLE

Always enjoy going to BMW of Plano and seeing the new arrivals. Good service and quality accessories and parts. Will continue to come and. Good parking and wheelchair accessible area. Restrooms are very clean.

- Zo Ketch, GOOGLE

This is a great dealership! We walked in to the BMW pre-owned and certified department and were confronted with a great sales advisor, Wahleed. He was very helpful during the process and offered a great price for my current vehicle. I highly recommend him for offering great deals and a friendly...

- Anshul Singh, GOOGLE

Jim Francis and Alex Mills are the best! This is the 8th car we’ve purchased from Jim. He never fails to deliver. Alex was super patient and very thorough walking me through all of my new car’s features. I tell all my friends to go to then when ready to buy a car.

- Allison Santa Maria, GOOGLE

Best Service in the biz

- Patrick Arabie, GOOGLE

Great Service Department! I highly recommend Carlos Villegas if you truly want to have a good time while handling your service needs.

- Alicia D Willis, GOOGLE

Wanted to share my wonderful experience with Byron and John in the service department. They both went out of their way to make a customer happy and have earned my business for life. I will see you in about 30,000 miles to trade in my X5 for an X7. Thanks again for all your help!

- Ted DeGraff, GOOGLE

This dealership is great! My father was in the car business, and was a service director for BMW for years. I was very apprehensive to actually walk in the dealership and the fact that I just bought my first used BMW from another dealer I was scared I would be dismissed. This did not happen AT ALL!...

- Susan Boss, GOOGLE

Alex Miles has been super helpful throughout the whole process. He’s very attentive to detail, and has been available to answer any questions I’ve had.

- Kris Lane, GOOGLE

Alex was very friendly and knowledgable about the vehicle and taught me how to get the most out of new 7 Series. Chris Stiles and Othman were awesome to work with on the sales team. Awesome car buying experience and will definitely be back. Thanks to entire Classic BMW staff for a great experience.

- Aaron Edwards, GOOGLE

Great experience buying from John Brunson. He found a car that fit what I needed. He was flexible with my schedule also. I recommend buying from John at Classic BMW.

- tricia K, DEALERRATER

Very pleased to do business with Classic BMW in Plano, especially nice to deal with Robin McCormick for the second time. His assistant Max also a helpful guy.

- Ralphzelenock, DEALERRATER

I purchased my first BMW this past week. We went to Classic BMW of Plano. The dealers were very knowledgeable of their cars. The professionalism of the staff was top notch. I recommend you check them out.

- William, DEALERRATER

Fred Nour did an exceptional job providing me with an overview of my vehicle! Job well done. Not only was he patient, he was extremely knowledgeable too.

- Reese Jelks, GOOGLE

Great customer service as always. I brought my new car in to get my plates put on. They checked everything, tire pressure, fluids, etc and washed it. Fred Nour went out of his way to ensure I received excellent customer service.

- Linda McAlister, GOOGLE

5 stars for all of those years they hosted Cars & Coffee!

- Brandon Brown, GOOGLE

Fred Nour provided an excellent service, my license plate installation and the complimentary car wash was totally hassle-free. He did go an extra-mile!!

- Priyanka Verma, GOOGLE

Great customer service in all departments.

- Jessica Jochim, GOOGLE

Thank you Lauren (Brett) for helping me with my 1st CPO BMW purchase!! It is my dream car and Brett helped me to realize my dream!! There was no pressure and no upselling just plain upfront honesty. Brett is a down to earth, no bs, and no smoke and mirrors sales woman! The process was smooth and...

- Brian Hickenbotham, GOOGLE

Jaime was excellent and patient. Would recommend them to anyone. I bought the vehicle and could not be happier.

- CARGURUS

Jaime Peralta did a great job with my experience.

- CARGURUS

Five Stars for Douglas Robbins and his entire team at Classic BMW. This was the smoothest and most efficient car acquisition I’ve ever taken part in. I’ll be back and will send referrals. Ask for Douglas!

- Brandon Wright, GOOGLE

Excellent service

- Isaias Posada, GOOGLE

I’ve been purchasing cars from Robin at Classic for 16 years. I highly recommend Robin and Classic BMW if you’re looking for a dealer who builds long-term relationships by treating you well, being honest and fair, and making the process simple and easy!

- Misty Jones, GOOGLE

Advisor z was very nice and lovely and very helpful. What an amazing experience.

- Kevin Lopez, GOOGLE
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