Classic BMW


Classic BMW's history with BMW goes back....way back.


Back in 1971, Mr. Lee Maas, an automotive enthusiast and manager of Rodger Meier Cadillac and Friendly Chevrolet, noticed that there were no dealerships in Dallas selling BMW's. At the time, BMW's were relatively unknown to the U.S. market. After several meetings with the manufacturer, Mr. Maas decided to go out on a limb and start a dealership that sold the relatively unknown small German sedans with four cylinder engines. He named his dealership Classic BMW and the rest, as they say is history.

Fast forward 47 years, and the 3,000 square foot dealership is now the largest BMW dealership in the United States. While the showroom and the vehicles have certainly changed, the ingredients that made Classic BMW a success when it was founded are still alive and well today, with each customer and employee being treated as a member of the Maas family when they walk into the showroom or drive into the service center.

 Classic BMW offers the following benefits to our employees:

 Medical Insurance, dental, vision, AFLAC, 401k, PTO days, Employee discount on vehicles, parts and service. We strongly believe in promoting from within. Classic BMW is an equal opportunity employer and provides a drug-free environment.



Classic BMW is currently

ACCEPTING APPLICATIONS

for the following positions:



New Car Department –  GUEST SERVICES REPRESENTATIVE

 

Position Title: Guest Services

Reports To: General Sales Manager

Department Name: New Car Department


Job Purpose

Greets, welcomes, and directs customers to the appropriate person/department.

Notifies appropriate company personnel of customers' arrival.

Provides administrative support.


Primary Responsibilities

Greet customers in a friendly and courteous way and escort them to their desired destinations.

Answer customer questions effectively.

Determine if customers coming into the showroom have an appointment. Record customer's information for the Client advisor.

Maintain supply and support systems as requested, including literature, display materials, pricing references, and other materials.

Maintain safe, neat, and clean work areas, ensuring that the physical environment is pleasing to the customers and employees.

Build and maintain comprehensive knowledge of BMW products, services, and processes through on-the-job-training.

Perform administrative functions accurately and on time.


Position Requirements


Skills - Experience

Knowledgeable or trainable on retail facility operations, and BMW products and services.


Attributes

Ability to learn and apply information without

 

 

New Car Department

 

Position Title: BMW GENIUS

Reports To: Training Coordinator/New Car Sales Managers

Department Name: Sales/Service


Job Purpose: 

Provide expert knowledge to clients before, during and after the sale of a vehicle. Promote dealer and provide highest customer service to all clients.

Primary Responsibilities: Schedule Encore appointments and maintain 60% dealership take rate. Provide support to Client Advisors with walk-around, test drives, and deliveries. Provide service clients with answers to product and function related questions. 

Additional Responsibilities: Provide support to Portfolio Manager and Pre-Owned department with Lease Pre-Inspections and Lease turn-ins. 

Position Requirements: None

Skills/Experience: Great Communication and interpersonal skills. Must be tech savvy and a quick learner. 

Genius will also provide support to the Sales Team with a vehicle walk-around, test drives and deliveries. On the service side, the Genius will answer client questions during a service drop off, pick-ups or by appointment. Genius at the time will attend events and serve as the first point of contact and helping promote the brand and dealer. The Classics BMW Genius is a key part of properly providing a great BMW Dealer Experience to our clients.

The Classic BMW Genius is more than support staff to the sales team. The Genius is firstly responsible for the Encore Program. Currently one of the most successful for an F-size dealer. Genius needs to be highly motivated, technology savvy, and a quick learner. Always learning all of the new technologies and models from BMW. Great people skills are a priority in order to properly teach clients and staff vehicle features, over phone, e mail and in person.

 

Job Description CLIENT ADVISORS {EXPERIENCED ONLY}

If you are looking for an exciting, fast-paced and rewarding career, Classic BMW of Plano has a great opportunity for you as a Client Advisor. As a Client Advisor you will sell the “Ultimate Driving Machine”.  We take a consultative approach to sales and are committed to creating a great buying AND ownership experience for our clientele. This is an excellent chance for a results driven individual to build a lucrative career with an established company known for its integrity. No previous sales experience is required as we provide you with all the training you need to be successful. In addition to paid training we are proud to offer our Client Advisors an excellent compensation and benefits package.

Work with assigned Client Advisor(s).

Provide support to Client Advisors with walk around, test drives and deliveries. Provide answers to sale and service clients for product and fucntion related questions.

Run the Client Advisors Dailey Work Plan from CRM and assist Client Advisors in completion of the list.

Assist Client Advisors in updateing their Floor Traffic Log in CRM.

Department Name: Sales/Service

 

 

Job Purpose:

Provide expert knowledge to clients before, during and after the sale of a vehicle. Promote dealer and provide highest customer service to all clients.

Primary Responsibilities: Schedule Encore appointments and maintain 60% dealership take rate. Provide support to Client Advisors with walk-around, test drives, and deliveries. Provide service clients with answers to product and function related questions. 

Additional Responsibilities: Provide support to Portfolio Manager and Pre-Owned department with Lease Pre-Inspections and Lease turn-ins. 

Position Requirements: None

Skills/Experience: Great Communication and interpersonal skills. Must be tech savvy and a quick learner. 

Genius will also provide support to the Sales Team with a vehicle walk-around, test drives and deliveries. On the service side, the Genius will answer client questions during a service drop off, pick-ups or by appointment. Genius at the time will attend events and serve as the first point of contact and helping promote the brand and dealer. The

Classis BMW Genius is a key part of properly providing a great BMW Dealer Experience to our clients.

The Classic BMW Genius is more than support staff to the sales team. The Genius is firstly responsible for the Encore Program. Currently one of the most successful for an F-size dealer. Genius needs to be highly motivated, technology savvy, and a quick learner. Always learning all of the new technologies and models from BMW. Great people skills are a priority in order to properly teach clients and staff vehicle features, over phone, e mail and in person.

 

Job Description CLIENT ADVISORS {EXPERIENCED ONLY}

If you are looking for an exciting, fast-paced and rewarding career, Classic BMW of Plano has a great opportunity for you as a Client Advisor. As a Client Advisor you will sell the “Ultimate Driving Machine”.  We take a consultative approach to sales and are committed to creating a great buying AND ownership experience for our clientele. This is an excellent chance for a results driven individual to build a lucrative career with an established company known for its integrity. No previous sales experience is required as we provide you with all the training you need to be successful. In addition to paid training we are proud to offer our Client Advisors an excellent compensation and benefits package.

Work with assigned Client Advisor(s).

Provide support to Client Advisors with walk around, test drives and deliveries. Provide answers to sale and service clients for product and fucntion related questions.

Run the Client Advisors Dailey Work Plan from CRM and assist Client Advisors in completion of the list.

Assist Client Advisors in updateing their Floor Traffic Log in CRM.

 

Department Name: Sales/Service

Make appointments for Encore when the license plates have arrived for your client advisors.

 

 

Service Department:  EXPERIENCED BOOKER/FILE CLERK

 

Documentation is with the repair order {RO}.

Filing, purging and knowledge of color code filing system and scanning.

Act as a liaison between technicians, service advisors, and cashiers


WORK EXPERIENCE REQUIREMENTS:

Some experience a plus, but not required. We will train the right candidate.

Automotive Dealership experience is a plus

Willing to work evenings and some weekends {Saturday}, {Closed on Sundays}.

Must have a strong ability to multi task and deal with several people at once.


The ideal Experienced Booker/File Clerk will also have: High School Diploma or University Degree

Excellent communication and interpersonal skills

Eagerness and drive to succeed

Stable work history with customer service experience a plus

Confidence and persistence

Upbeat positive attitude

Strong work ethic

Valid driver's license with a good driving record

Job Type: Full-time

Required education: High school or equivalent

Hours Monday through Friday, 7:00 am to 7:00 pm, Saturday 8:00 am to 5:00 pm

  

Service Department:  EXPERIENCED SERVICE ADVISOR


Job Desciption:

If you are looking for an exciting, fast-paced and rewarding career, Classic BMW of Plano has a great opportunity for you as an Experienced Service Advisor.  This is an excellent chance for a results driven individual to build a lucrative career with an established company known for its integrity.


Job Requirements:

Experienced Service Advisors who have outstanding interpersonal skills as well as the discipline and drive to put in the work necessary to be successful. This Experienced Service Advisor position is about building rapport with the customer, understanding their needs and communicating every step of the way through their repairs. We are looking for someone who works hard, communicates clearly and is interested in a real career with long term potential, not just a job.

 

Job Responsibilities (but not limited to):

Maintain proper knowledge of products, services needed for all repairs.

 

The ideal Experienced Service Advisor will also have:

High School Diploma or University Degree

Excellent communication and interpersonal skills

Eagerness and drive to succeed

Stable work history with customer service experience a plus

Confidence and persistence

Upbeat positive attitude

Strong work ethic

Valid driver's license with a good driving record

Job Type: Full-time

Required education: High school or equivalent



Service Department:   SERVICE TECHNICIAN

 

Job Purpose:

Diagnose, repair and maintain BMW vehicles in accordance with BMW factory and BMW Center standards.

Promote and attain BMW standards for superior workmanship.


Hiring Specifications:

Ability to read and comprehend instructions and information.

Technically knowledgeable, experienced, or trainable on BMW product line

Good analytical and problem solving skills

Basic mechanical skills

Manual dexterity


Working Relationship:

Report to the service group leader or foreman

Work cooperatively with all departments and personnel


Technical Responsibilities:

Perform work as described on repair order with efficiency and accuracy, in accordance with BMW factory and BMW Center standards.

Diagnose the cause of vehicle malfunctions, and recommend/perform appropriate repairs.

Examine vehicle to identify necessary repair or maintenance items that may not be included on the repair order, and communicate to Service Advisor.

Communicate with the Parts Department to obtain needed parts.

Notify Service Advisor immediately if additional work is needed, if work outlined on repair order is not needed, or if repairs cannot be completed by the time promised.

Clearly and accurately document all work performed.

Road test vehicles as required.

Attend and successfully complete factory training as required by factory or BMW Center.

Keep abreast of factory technical bulletins.

Follow warranty material disposition procedures.

Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes.


Logistical Responsibilities:

Maintain the order and cleanliness of work areas; be able to account for all BMW Center owned tools at all times.

Meet all requirements of state and federal law dealing with automobile repair and consumer protection.


Ongoing Responsibilities:

Dependability. Complete tasks on schedule, accept accountability for work results.

Safety. Understand and follow all safety rules and guidelines.

Communication. Speak and read well.

Flexibility. Accept additional or different tasks when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs, new technologies).

Ability to learn. Learn and apply new information, tools and technologies with out expending excessive resources or time.

 

 

Service Department: SERVICE DRIVE VALET

 

Job Purpose:

Performs service valet function

Moves and cleans vehicles as directed. Parks vehicles in the new-vehicle lot in an orderly manner.

Verifies receipt of and performs a damage inspection on vehicles delivered to the center.

 

Primary Responsibilities:

Greet service client at service drive, park car in appropriate location, and return key immediately to the appropriate Service Advisor.

Keep in-stock vehicle lot neat and orderly, moving cars as directed and in accordance with center display standard’s.

Clean interior and exterior of in-stock vehicles, including the trunk, glove compartment, tires, windows, etc. as needed.

Pick up vehicles from and deliver vehicles to clients as directed by management.

Start vehicles daily and report any problems or concerns.

Perform light maintenance on vehicles as needed, i.e., replace windshield wiper blades, charge batteries, repair or change tires, replenish fluids, etc. Keep vehicles fueled.

Ensure that required forms/stickers have been completed and are properly displayed.

Compare serial numbers of incoming cars against invoice.

Inspect vehicles to detect damage and to verify the presence of accessories listed on the invoice.

Record the description of damages and list missing items on the delivery receipt.

Park new vehicles in assigned areas.

Catalog and store keys.


 Hours are 7:00 AM to 7:00 PM


Body Shop DepartmentRECEPTIONIST AND CASHIER


Receptionist

Greet all customers that walk in

Answer and direct all incoming calls

Assign jobs to advisers, give returning customers to previous advisers

 

Cashier

- Process All Customer Payments ( C/C, Automobile Insurance, Customer Checks, and Cash. Make end of month deposits)

- C/C and Check Machine Batching

- Call Check and Credit Card Merchants when Needed

- Maintain Petty Cash

 

Administrative Assistant Duties – Complete all assigned tasks in proficient and timely manner

Maintain Customer Waiting Area

Order Office and Shop Supplies/ Maintain Supplies

Filing

Distribute Incoming Faxes/ Fax Outgoing

Keep Log for Company C/C (Keep track of all receipts and transactions for reconciliation at end of month)

Mail Certified Letters/FedEx Shipments/Company Marketing Letters

Shuttle Cars between Plano and Richardson locations when short handed

Travel Book