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Shuttle Service Our shuttle service runs from 7:15 a.m.- 6:00 p.m. Monday thru Friday and Saturday from 8:30 a.m. - 4:00 p.m. We will take and pick you up from a nearby (within 10 miles) work/home location. We also offer shuttles to local area shopping and entertainment between 10 a.m. - 3 p.m. Monday through Saturday.
Valet Service
This is a complimentary service for the duration of your new car 4-year/50K mile factory warranty,CPO 6-year/100K mile warranty, as well as BMW Ultimate Service coverage or any BMW currently under an extended service contract.
A Valet Service Request must be made at least 7 days in advance to ensure proper scheduling and availability of a loan car by contacting our Service Reservations at 214.778.2616 to make your appointment. Valet Service is scheduled within a two hour window between the hours of 9 a.m. - 4 p.m. Monday thru Friday. Valet Service is offered for all service needs (with the exception of collision repair) for BMW 8, 10 or 12 cylinder engine owners.
If you find it difficult to get to us, we can assist you by picking up and returning your car within an approximate 15 mile radius of our dealership. See our list of current communities served.
While our goal is to provide you with a BMW loan car, we cannot guarantee a specific model and on occasion due to high service volume or your emergency situation, it may be necessary to accommodate your transportation needs by securing a vehicle through our contracted rental agency. If you find it difficult to get to us, we can assist you by picking up and returning your car to the following areas:
Addison Allen Carrollton Celina Coppell Dallas (N of I30) Fairview Farmers Branch Frisco Garland Grapevine Hebron Highland Park Irving Lantana Lewisville Little Elm Lucas McKinney Melissa Murphy Parker Plano Richardson Rockwall/Heath Rowlett Sachse Southlake The Colony University Park Wylie
Loaner Car Service Classic BMW has invested in and can boast the largest fleet of BMW loan cars in the metroplex. Our loan car arrangement works as follows: Any BMW within the 4 yr/50K, CPO 6 yr/100K warranty period as well as BMW Ultimate Service coverage or any BMW with an extended service contract is eligible for a loaner as available under the following conditions. o In order to accommodate you with a BMW loan car, due to our high service volume, reservations for eligible service work must be made days in advance. o Certain services, we consider "quick service items" such as oil change, rotate and balance, new battery, tire change, etc. are not eligible for a loan car reservation - but we can shuttle you to a nearby location or arrange for you to secure a rental vehicle. o If there are safety/driveability issues with your car we will attempt to provide you a vehicle. However, please understand that a BMW loan car cannot be promised without an advance scheduled appointment. o Our insurance liability restrictions require that the person receiving the vehicle must be at least 21 years of age. That person must provide their valid driver's license, a credit card and their current insurance coverage before we can release the vehicle. o Loan vehicle must be returned within 12 hours of notification that your vehicle is completed. If the 12 hour range falls outside of our normal operating hours you will be expected to return it immediately upon opening of next business day. There will be a $75 late fee charged for each day not returned as requested. o Smoking is not permitted in our loan vehicles and we ask that you replace any fuel used while in your possession.
BMW Roadside Assistance
BMW Roadside Assistance offers outstanding travel protection 24 hours a day, 365 days a year, at no additional cost* and without any mileage restrictions. You're covered in all 50 states, Canada and Puerto Rico, and you're even covered if someone else is driving your BMW.
In addition to emergency roadside service, we can provide routing information for the perfect drive on your next road trip. And we can even help arrange alternate transportation and hotel accommodations if your trip is unexpectedly interrupted.
BMW Roadside Assistance is available to you for the first four years from the original in-service date, with no mileage restrictions and at no cost to you. Full details are available in your Service and Warranty Booklet, which you would have received from BMW of North America, LLC after taking delivery.
If you are the owner of a Certified Pre-Owned BMW, you're covered for six years from the original in-service date, with no mileage restrictions. You can find full details in your Consumer Information Statement, which was provided by your BMW center at the time of delivery.
To receive covered assistance in the event of a breakdown, contact BMW Roadside Assistance directly at its toll-free number: 800-332-4BMW (800-332-4269).
Who better than BMW to protect your BMW's performance?
While all BMW vehicles come with a generous 4 years/50,000 miles New Vehicle Limited Warranty, the BMW Original Owner Protection Program offers supplementary protection by giving you additional mechanical breakdown coverage-available to the first registered retail or lease driver. Coverage begins once the BMW New Vehicle Limited Warranty has expired.
Put your mind at ease knowing: - Your Extended Service Contract is backed by BMW and delivers an additional 2 years/50,000 miles protection beginning at the expiration of the BMW New Limited Warranty.
- Covered repairs are performed at an authorized BMW center.
- Only Original BMW Parts are used for covered repairs.
- You have 24-hour BMW Roadside Assistance, in the unlikely event of a breakdown.
Knowing you're covered by those who know your car best is just another benefit of BMW ownership. Best of all, it allows you to focus on the benefit BMW is most renowned for-the unparalleled joy of driving.
BMW Original Owner Protection Program is not available in the states of Florida and Washington or the Commonwealth of Puerto Rico. For vehicle eligibility and purchasing details, please visit your local authorized BMW center. Certain limitations and exclusions apply to this program; please refer to the BMW Original Owner Protection Program Customer Agreement for coverage, terms and conditions.
The BMW Maintenance Program Upgrade When you invest in a BMW, you can drive confidently knowing your vehicle includes the BMW Maintenance Program, covering all factory-recommended maintenance and specific items needing replacement due to normal wear at no charge for the first 4 years/50,000 miles, whichever comes first. But your confidence doesn't need to end there. You may have the option to purchase an upgrade for the earlier of 2-year/50,000-miles, extending your total maintenance coverage up to a total of 6 years/100,000 miles, whichever comes first, for applicable models-its coverage and value are unmatched. This program covers factory recommended maintenance as listed in your BMW Service and Warranty Information Booklet you received with your vehicle or you can visit the BMW website for this information. Note there are components and parts that are subject to gradual deterioration or normal wear and tear are not covered under the BMW Maintenance Program. This would include items like tires and wheels, batteries and convertible tops. Read agreement for full details. Certain limitations and exclusions apply to BMW Maintenance Program Upgrade; please refer to your Service and Warranty Information booklet for coverage, terms and conditions or check with your Service Advisor.
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